LiveSecurity Service Delivers Richest Support Package in the Security Appliance Industry
SEATTLE–June 18, 2001–WatchGuard Technologies, Inc. (Nasdaq:WGRD), a leader in Internet security solutions, today announced LiveSecurity Service Gold, a premium support package that helps administrators quickly and easily deploy large scale, multi-site Virtual Private Networks (VPNs).
LiveSecurity reduces the complexity of managing Internet security by integrating customer support with value-added customer care services that help administrators safeguard their network against evolving threats. LiveSecurity services include:
— Best in class remote technical support (24×7, one-hour response times with LiveSecurity Gold),
— On-site support services from over 300 authorized resellers in 100 countries,
— The LiveSecurity subscription service — notifying customers of software updates and new security threats that could affect their networks, and
— Access to an online knowledge base — including interactive training, FAQs, and a detailed solutions section that explains how customers can enhance the safety of their networks with WatchGuard products, such as configuring the SMTP proxy in the Firebox to secure e-mail traffic.
“WatchGuard understands that security is a process, and that it takes more than an occasional software update to effectively manage Internet security,” said Jeremy Mitts, Director of Information Technology Infrastructure for Medialink Worldwide, Inc. “The LiveSecurity Service gives me everything I need to keep up with changes in Internet security and manage our network of Fireboxes in the least amount of time possible, from timely software updates to a comprehensive online knowledge base of information. Plus, WatchGuard’s new 24×7 support feature in LiveSecurity Gold is another time saver that gives me the flexibility to expand our VPN network after hours — I can just pick up the phone and WatchGuard is there.”
“Choosing the right Internet security solution depends as much on service and support than the product itself, particularly for Internet distributed enterprises deploying large scale VPNs,” said Chris Christiansen, VP of Security Internet Infrastructure and Security Software, IDC (Framingham, MA). “Customers are best served by an integrated support package, such as the LiveSecurity Service. LiveSecurity contributed to WatchGuard’s leadership position in the small and mid-sized market segment and the Gold edition combined with the higher-performance Firebox 2500 and 4500 appliances now provides a compelling solution for larger organizations.”
“WatchGuard continues to surpass industry standards with LiveSecurity Gold by delivering best in class technical support and service levels that are unmatched in the security appliance industry,” said Keith Clements, Vice President of Customer Service for WatchGuard. “Our customer base has grown over the years and we’re expanding our support options to take advantage of that growth and make our award-winning solutions available to an even broader market.” The LiveSecurity Service Gold is available to WatchGuard Firebox and ServerLock subscribers who are heavily dependent on the Internet for Web-based commerce or secure communications. WatchGuard LiveSecurity Service Gold is available now at the following suggested list prices for a 1-year subscription (in USD):
— Firebox II customers — $1,990
— Firebox II Plus/Fast VPN customers — $2,990
— Firebox 2500 customers — $2,995
— Firebox 4500 customers — $3,995
— ServerLock customers — $390
WatchGuard protects customers in over 100 countries by delivering its Firebox System through a worldwide network of resellers and service providers. Additionally, organizations around the world can outsource the management of a WatchGuard Firebox by subscribing to a managed firewall and VPN service, available through over 70 service providers worldwide including Deutsche Telekom, Genuity (formerly, GTE Internetworking), Internet Initiative Japan (IIJ), Nextcom, RipTech and UUNet. For extended protection, WatchGuard ServerLock software provides server content and application security to protect critical data and services against unauthorized or unintentional access or manipulation.
About WatchGuard Technologies, Inc.
WatchGuard (Nasdaq:WGRD) is a leading provider of dynamic, comprehensive Internet security solutions designed to protect enterprises that use the Internet for e-business and secure communications. The Company is a pioneer in the creation of the plug-and-play Internet security appliance and server security software. The Company’s innovative LiveSecurity Service enables organizations and users to keep their security systems up-to-date, and its ServerLock software provides server content and application security to protect critical data and services against unauthorized or unintentional access or manipulation. For more information, please call 206/521-8340 or visit www.watchguard.com.
Certain statements in this press release are “forward-looking statements” within the meaning of the Securities Act of 1933, as amended. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to known and unknown risks and uncertainties and inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. Our actual results could differ materially from those anticipated in the forward-looking statements for many reasons, including the risks described under “Factors Affecting Our Operating Results, Our Business, and Our Stock Price” in our quarterly report on Form 10-Q for the quarter ended March 31, 2001, and in our Securities and Exchange Commission filings from time to time. Readers are cautioned not to place undue reliance upon these forward-looking statements which speak only as of the date of this release. WatchGuard(R) and LiveSecurity(TM) are either a trademark or registered trademark of WatchGuard Technologies, Inc. in the United States and other countries. Firebox and ServerLock are trademarks of WatchGuard Technologies, Inc.