MDI Announces New Security Solutions Partner Certification Program and Maintenance Service
SAN ANTONIO, TEXAS – February 14, 2005, MDI Security Systems, the foundation of MDI, Inc. (NASDAQ: MDII), a recognized leader in delivering open, integrated security management and video security solutions, today announced its new Security Solutions Partner certification program and maintenance service offering for tiered technical support levels. Under the new program, MDI will require all Security Solutions Partners to receive training and certification on its integrated security management software and hardware solutions in addition to providing a technical support maintenance agreement for each site installation or deployment.
“Our new partner program is designed to provide both our valued Partners and end technology users with the highest level of support services needed to implement and maintain our complete line of MDI integrated security management solutions,” stated Tim Rohrbach, Vice President of Technology & CIO for MDI Inc. “This offering will provide our Security Solution Partners, who have invested in certifying their technicians on MDI products, with an additional level of dedicated technical support from our TrustedSupport Team, in order to supply their clients with the best possible technical support and maintenance package available.”
The company currently maintains several thousand system installations that span the globe. By implementing their new product maintenance agreement to MDI’s existing customer base along with all new system installations, the company is positioned to substantially grow their services revenue while providing their Security Solutions Partners the ability to generate additional revenue via targeted product maintenance and training up-sell opportunities.
MDI’s expert TrustedSupport Team will offer multiple levels of support geared to providing cost effective services that address each unique maintenance need of our Partners including:
Warranty Care Service
Intermediate Care Service
Critical Care Service
The company’s TrustedSupport team is equipped with the latest customer support management technology in order ensure that calls are directed and processed as promptly and professionally as possible.
In addition to offering extended technical support and maintenance, the company will also offer implementation services for large-scale deployments, infrastructure design services and custom tailored solutions to meet each individual customer and partner need. MDI’s team of security engineers have decades of experience covering a wide range of business requirements from the planning and design process to site deployments and post-production support providing high-value solutions that are designed to exceed the expectations of MDI’s Security Solutions Partners and end-users.
For additional information on MDI’s certified training programs and support services or to learn how to become an MDI Certified Security Solutions Partner, contact a Solutions Account Manager at, 866-435-7634 ext. 4101 or e-mail firstname.lastname@example.org.
About MDI, Inc.
MDI, Inc. (NASDAQ: MDII) is an established global leader in providing centralized, integrated security management solutions to corporate, government, and institutional enterprises.
About MDI Security Systems
For over 25 years, MDI Security Systems has been protecting clients across the globe by delivering the most innovative and dependable integrated security management solutions available. As a security industry pioneer and recognized leader in advanced security research, MDI continues to deliver value to its stakeholders through the development of market-driven, technically superior integrated security technology platforms that can be comprehensively managed from a centralized point of command, contain and control. The MDI product family has protected thousands of customers around the world including many of the most secure government facilities, financial institutions, healthcare organizations, manufacturing companies, energy and power providers, gaming and entertainment establishments, educational institutions and Fortune ranked corporations. For more information on MDI Security Systems including its solutions, subsidiaries and partners, please visit www.mdisecure.com.