Convergys Corporation announced a platform-independent On-Demand Voice Authentication solution which can be implemented by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication.
Included in this solution is voice biometric security from the Voice Signature Service provided through Convergys’ partnership with TradeHarbor. Unlike other on-demand voice authentication products, Convergys has a Voice Authentication Deployment Framework that includes an operations and administrator interface to provide a total enterprise solution for managing deployments, adjusting security thresholds and generating reports.
In addition, any company can access the solution via an API or Web services from an existing IVR/Voice Portal platform. The Web services interface delivers voice authentication in conjunction with web and mobile device applications.
A Convergys client currently using this on-demand solution has acknowledged the rapid implementation and how well the production calls are going. Other Convergys clients state that with many of their customers using a variety of media channels – phone, web, and mobile devices – to perform transactions, fraud continues to be a concern.
Customers that like the convenience of working with multiple media channels have reacted positively to the additional security provided by voice authentication. A person’s voice signature is as unique as a fingerprint and can be used in legally binding documents and contracts if allowed by applicable law.