Avaya appointed Todd Zerbe as Senior Vice President of Engineering. He is responsible for identifying, designing and developing leading-edge technology that delivers increased value to global customers as part of the Avaya OneCloud experience platform.
As a transformational leader, Zerbe brings more than twenty-five years of software development and extensive cloud experience to Avaya. Most recently he served as Senior Vice President of Product Development at Blackboard, Inc., an educational technology company. Prior to that, he held senior-level positions with contact center solution providers including Genesys and Interactive Intelligence Group.
At Genesys, Zerbe was Senior Vice President of Product Development for their CCaaS product. Throughout his career, he has successfully managed large teams and deployments of multiple product lines with a strong focus on contact center technologies.
“We are excited to have Todd’s deep cloud expertise and breadth of engineering and leadership experience now driving further innovation across the Avaya OneCloud experience platform of contact center, communications and collaboration solutions,” said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya.
“Todd will oversee the company’s engineering functions, teams and programs globally, helping Avaya to innovate the best platform and applications meeting the needs of customers across multiple vertical markets and geographies. Avaya OneCloud is reimagining digital communications with innovation that defines the future of work and the customer experience. And we continue to accelerate Avaya’s innovation engine as well as leverage our extensive ecosystem of technology partners creating new capabilities for the Avaya OneCloud platform.”
“Avaya continues to expand its large installed base of customers through innovation that these global organizations can confidently build their businesses on, and I am extremely proud to be part of this team,” said Zerbe. “Avaya OneCloud is establishing a new category as a total experience platform that encompasses and extends beyond traditional unified communications and contact center, and includes workstream collaboration and customer experience solutions built for the new world of work. I am excited to be part of this future, and to deliver innovation that matters for our customers and partners.”