ServGate Helps Charles Tyrwhitt Shirts Make 80% Reduction in IT Support and Management Costs
London, May 18, 2004 Ã‚Â¦ Charles Tyrwhitt Shirts, the UK’s largest mail order supplier of quality shirts has made an 80% saving on IT support and management costs. ServGate Technologies – the leading provider of integrated, modular network security platforms -has supplied multiple EdgeForce platforms as a holistic network security solution for CT Shirt’s corporate and manufacturing offices, call centre operations and worldwide retail locations.
CT Shirts contacted IP Path Ltd., an independent solutions vendor, and detailed its need for an interoperable network security solution with minimal management requirements. The solution must safeguard corporate and customer data whilst also ensuring call centre and online customer support networks remain fully operational.
IP Path recommended deploying multiple ServGate EdgeForce platforms—offering Full Context InspectionTM (FCI) technology that screens real time packet contents in their complete, proper context to block suspicious traffic—at CT Shirts’ head office, 48,000 square foot warehouse, and its international retail shops. As a result, CT Shirts enhanced the reliability of its call centre service by eliminating virus attacks and spam-related delays. ServGate’s ease-of-use integrated platforms also helped CT Shirts realise an 80% reduction in IT support and management costs.
“As a leader in mail order and Internet retailing, CT Shirts believes that the quality of our service should reflect well on the quality of our products,” said Nick Wheeler, founder of Charles Tyrwhitt Shirts. “To this end, the ServGate solution has both complemented and enhanced our ongoing efforts to provide world class customer service for our outstanding products.”
London-based Charles Tyrwhitt Shirts manufactures and sells garments for men, women and children via mail order, the Internet and through signature stores in Jermyn Street (London), Madison Avenue (New York), and Paris. The company has enjoyed average compound growth of 53% per annum from 1990-2004 and current turnover is in excess of L34 million. Responding to rapid growth and considerable revenue based on online sales, Tyrwhitt has invested in its own call centre operation, creating a 24 x 7 “virtual” call centre and developing a proprietary CRM solution. The company recently re-examined its network security solution, which was potentially vulnerable to the latest blended attacks and also an increasing deluge of spam email.
ServGate is the developer of the world’s leading modular security system, the EdgeForce platform, which blocks network attacks with integrated filtering of Web and email traffic to screen out spam, viruses, worms and URLs in real time. The EdgeForce platform’s pioneering modular architecture enables new services and performance upgrades to be installed on all EdgeForce systems, enabling them to scale with the growth of the customer’s business and network needs.
“Charles Tyrwhitt Shirts, an accelerated-growth company with global brand awareness, selected a security solution dedicated to the same level of excellence to which it adheres,” said Atchison Frazer, vice president, corporate marketing, ServGate. “Companies worldwide are quickly catching on to the need for comprehensive network protection, and the potential brand erosion and cost-intensive pitfalls associated with negligence to execute.”
ServGate is the leading provider of integrated, modular network security platforms for small and medium businesses and the distributed enterprise. EdgeForce systems consolidate in a single hardware platform multiple security services — including virus, spam and URL filtering, attack protection, web caching, firewall, VPN and more — in a modular and scalable format, reducing the cost and complexity associated with sourcing, implementing and maintaining disparate security applications from multiple vendors. ServGate’s Full Context Inspection technology provides the deepest level of blended protection possible in a security device by analyzing and screening the entire components of network traffic. ServGate’s corporate headquarters are located in Milpitas, Calif., with offices worldwide. For more information about ServGate visit www.servgate.com.