Findings of “Annual Consumer Online Fraud Survey”

RSA released the findings of its fourth annual Financial Institution Consumer Online Fraud Survey. Conducted in December 2006, the online survey asked 1,678 adults from eight countries around the world for their opinions on evolving fraud threats such as phishing, vishing and keylogging, and on the efforts of their financial institutions to strengthen remote channel banking authentication.

– Key results of the survey include:

– 91% of account-holders answered that they are willing to start using a new authentication method, beyond the standard ‘username-and-password’, if their banks decided to offer stronger security. 73% commented that they would like their financial institution to use risk-based authentication

– 69% of account-holders believe that financial institutions should replace username-and-password log-in with stronger authentication for online banking

– 58% of account-holders believe that financial institutions should deploy stronger authentication for telephone banking

– 82% of account-holders would like their banks to monitor online banking sessions and telephone banking sessions for signs of irregular activity or behavior — similar to the way that credit card transactions are monitored today

– While many financial institutions have begun moves to deploy stronger authentication over the past year, only 39% of account-holders are aware of it

– Less than 70% of respondents in the UK (69%) and in Australia (65%) claimed to be familiar with the term “phishing” — compared to 83% in the US

– In addition, trust in the online channel continues to erode. 82% account- holders are less likely to respond to an e-mail from their bank due to scams including phishing — up from 79% in 2005 and 70% in 2004 — and more than half said that they would be less likely to sign-up for or use online banking as a result. In addition, 44% of account-holders reported that they have become increasingly concerned about other types of attacks (besides phishing), such as Trojans and keyloggers, over the past six months.

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