Quality assurance program for PCI assessment community

The PCI Security Standards Council (PCI SSC) has launched a quality assurance program for Qualified Security Assessors (QSAs) and Approved Scanning Vendors (ASVs).  The new program was designed to provide QSAs and ASVs with a set of requirements that helps ensure they provide consistent, quality validation and assessment services to merchants and service providers.  

The PCI SSC developed the quality assurance program as a direct result of feedback from the Council’s participating organizations and assessment community and is intended to promote consistent interpretation of the PCI standards and ensure quality is maintained among all vendors.  Participation in the program will be required for the Council’s registered QSAs and ASVs, in order for them to retain the ability to conduct PCI assessments.

The new quality assurance program is based on eight guiding principles. Through the program, the Council and assessor community commit to:

1. Uphold the best interest of the assessor client;
2. Adhere to validation requirements among the assessor company;
3. Adhere to validation requirements among the assessor employee;
4. Maintain consistent assessor procedures and reporting;
5. Interpret the PCI standards appropriately as applicable to the client’s systems & environment;
6. Remain current with industry trends and PCI SSC updates in the assessor community;
7. Report all opinions as factual, documented and defendable, and;
8. Maintain a positive relationship between the assessor and PCI SSC.

An expanded range of communications channels will allow the PCI SSC to interact with assessors, merchants and service providers on an ongoing basis through certification reviews, credit checks, training, educational webinars, newsletters, a dedicated e-mail service, question and answer documents, informational supplements and feedback forms. A team of dedicated staff will validate assessor application and renewals, ensure that training is relevant and accessible to organizations and maintain the integrity of the testing process. This team also will be responsible for assessor performance monitoring and overseeing any necessary disciplinary action, which could include probation or revocation.

The program will continue to be rolled out in a four-stage process throughout 2009. Â

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