Mobile Helix announced the findings of an independent CIO survey of 300 IT decision makers in the UK and US; exploring how enterprises are making use of mobile technology.
The research shows that although 78 percent of enterprises have a mobility strategy, 86 percent are failing to utilize mobility to transform their business or open new revenue streams.
87 percent of CIOs believe that a majority of their employees would benefit from increased access to enterprise applications, like CRM, ERP and SharePoint on mobile devices. However, complexity concerns play a role in contributing to the reluctance of CIOs to invest more into mobility: 66 percent of CIOs say that they think that it’s too complex, and 72 percent say it’s too costly to integrate mobile innovations into legacy applications. D
Development, support and security concerns are also factors in limiting mobile initiatives. Yet, if these issues can be overcome, 70 percent of CIOs stated that there is support from their business to use mobility to drive strategic business value.
Enterprises that fail to see mobility as a tool to transform how they do business and open up new revenue streams are missing out on the enormous potential strategic value of mobility. Only 14 percent of businesses surveyed are currently using mobility solutions to transform business processes, drive increased revenues and develop new income streams. Many CIOs are hesitant to fully explore the potential of mobility innovations as they believe the cost/benefit ratio of implementing them to be prohibitive.
“Cost concerns are understandable, given that widespread enterprise mobility is still in its infancy, yet if CIOs make the right long-term choices today, they can generate significant returns for their business,” comments Mobile Helix’s President Matt Bancroft.
“Mobility has the potential to disrupt business in much the same way as the internet, but at the moment, cost and complexity challenges lead people to frequently ignore the enormous possibilities available. Take an industry where physical signatures are still needed: why not look at ways to use fingerprint scanning and location awareness on mobile devices as a way to completely change the way the industry works. Ultimately, we see the strategic value of mobility delivered in three phases: mobilizing existing enterprise applications, then adding mobile-specific capabilities to existing applications, and then creating totally new mobile apps where need and business case dictate,” Bancroft added.
CIOs are most likely to use mobility as an extension of the office today. Less than half of enterprises are adding mobile-specific functionality to add value to specific enterprise applications. In terms of the mobile capabilities that businesses are actually integrating into their existing enterprise applications, secure offline access is the most common, with on-device storage and development tools to push real-time updates to workers. GPS/location-based capabilities are also becoming more popular.
“To date, people are focusing on simply doing what they have always done, but from a mobile device, yet there is so much more potential value available from mobile technology,” Bancroft concludes. “Perceived complexity is hindering adoption, but a key challenge to mobility is companies’ lack of vision, and that is a much bigger hurdle to overcome. With the introduction and broad adoption of HTML5, enterprises today can develop and deliver apps using their existing infrastructure and in-house skills. This means that the development of mobility solutions and mobile innovations can be both simple and cost effective.”