Verint integrates recording and compliance with Microsoft Teams calling and meeting experience

Verint Systems, The Customer Engagement Company, announced the availability of its new Microsoft Teams recording integration which helps businesses across industries centrally capture, retain, analyze, and retrieve all communications from Microsoft Teams calling and meeting scenarios – including voice calling, chat, online meetings, screen sharing and more.

Verint’s native integration with Microsoft Teams helps businesses leverage the latest digital collaboration channels while remaining compliant with evolving regulations.

Verint will showcase the Microsoft Teams integration in a session as part of Verint’s virtual customer engagement conference, the company’s online event, May 20-21, 2020. Customers and partners can register for the online event here.

“Amid the current COVID-19 crisis, we have seen increasing demand from financial services, healthcare, government and other regulated organizations to enable continuity of business communications and critical workflows while adhering to the highest compliance standards when working remotely,” says Verint’s John Bourne, senior vice president, global channels and alliances.

“Relying on this secure integration, businesses can adopt or transition to Microsoft Teams in a compliant manner, address the need for undisrupted collaboration, and efficiently support regulatory policies for recordkeeping, communication surveillance, data protection, reporting and eDiscovery.”

Verint provides a comprehensive range of compliance capture capabilities allowing businesses to fully control the recording policy down to a user or group level.

Verint has engaged with hundreds of Microsoft customer organizations worldwide for the last decade – to provide sophisticated compliance capabilities for the entire range of Microsoft unified communications while supporting the leading UC, trading turret, mobile, and IP telephony platforms in the market.

Its solution framework has been at the forefront of meeting new compliance challenges for organizations through a combination of secure compliance technology, powerful automation, and an open approach to ease integration and data intelligence.

“As today’s teams are increasingly comprised of remote workers who are dispersed around the globe, the seamless collaboration environment offered by Microsoft Teams is becoming even more essential—as is the assurance that organizations remain compliant,” said Mike Ammerlaan, director, Microsoft 365 Ecosystem at Microsoft Corp.

“Verint’s native compliance recording integration with Microsoft Teams empowers businesses to address compliance requirements while leveraging the market’s leading digital collaboration solution.”

Verint has successfully implemented Microsoft Teams recording for several financial institutions. The company is currently collaborating with leading firms and its compliance partners to successfully roll out Microsoft Teams capture to thousands of regulated users across various industries.

“As a regulated financial services provider, Verint and their global partner Luware were a clear choice for CHL; delivering a MiFID II and PCI compliant call recording solution whilst offering the flexibility of cloud-based delivery alongside a tight integration with Microsoft Teams,” said Andrew Parker, head of technology at Capital Home Loans (CHL). “This helped CHL deliver on key strategic initiatives; reducing business risk and increasing business agility.”

The Compliance integration with Microsoft Teams expands on Verint’s broad portfolio of Microsoft IP Co-Sell designated applications. The continued collaboration with Microsoft spans Verint’s activities as a member of the One Commercial Partner Program.

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