ID.me announced the appointment of David Kensick as Chief Experience Officer. In his new role, Kensick will focus on continuing to improve the customer experience for the over 90 million users of ID.me.
“With his experience managing the complexity of global flight operations for United Airlines, David has the ideal skill set to help ID.me continue to improve the video chat verification experience, ease navigation for users, and help enhance appointment features –so users spend even less time waiting in line,” said Blake Hall, ID.me co-founder and CEO.
Kensick said, “It is critical that our customers who use ID.me – especially first-time users – have a positive time that flows as smoothly as possible. My background in the military and the airline industry will help ID.me identify friction points and smooth them out to deliver a safer and more convenient experience for the people we serve.”
Kensick joined ID.me after working at United Airlines for over 20 years with an extensive operations background in process improvement, and predictive data analytics, most recently as Managing Director for United Airlines Global Operations Center, where he was responsible for the execution of over 4000 daily flights.
Kensick also served in the U.S. Air Force for over 20 years as an F-16 pilot and holds an MBA from the University of Chicago Booth School of Business. In his role at ID.me, David will focus on maintaining low wait times as the network continues to grow and finding ways to make the experience even better for our users.