Accenture helps organizations advance agentic AI with Gemini Enterprise
Accenture and Google Cloud announced that their strategic alliance is driving client reinvention with Gemini Enterprise agentic AI solutions, building on the successful adoption of Google Cloud technologies for organizations across industries.
Accenture is advancing agentic AI with support for Gemini Enterprise, a new agentic platform designed to bring the full power of Google’s AI to every employee and every workflow. With Accenture’s deep experience in cloud and AI technologies, engineering capabilities, and technical expertise on Google Cloud technology, the two companies will help drive operational efficiencies and business value using Google’s latest AI innovations.
“Working alongside Google Cloud, we’re dedicated to empowering our clients’ transformation using the cutting-edge AI capabilities of Gemini Enterprise,” said Scott Alfieri, Accenture Google Business Group lead. “We’re creating a foundation for innovation for our clients, on a strong digital core with seamless data and AI support. This means centralizing workflows, supercharging AI agent development, and driving adoption at scale – ultimately fueling long-term success and propelling businesses into the future.”
“With Gemini Enterprise, we are making it possible for every employee and workflow to benefit from the latest advancements in Google’s AI,” said Victor Morales, VP of GSI Partnerships, Google Cloud. “We’re combining our AI leadership with Accenture’s strategic expertise to help clients solve their most complex challenges and achieve measurable outcomes.”
Accenture is deepening its commitment to agentic reinvention with Google Cloud through the evolution of its joint generative AI Center of Excellence (CoE) by expanding it with agentic capabilities to support clients. Powered by Google Gemini models and now with Gemini Enterprise, the CoE will provide clients with the resources they need to scale and orchestrate multi-agent systems that deliver measurable business outcomes.
The companies are delivering value and enabling clients to solve complex business challenges with AI across industries, such as:
1. JCOM collaborated with Accenture and Google Cloud on the “JAICO Project,” an AI-driven initiative designed to enhance customer experiences through deeper customer understanding. Powered by Gemini, the solution is deployed in JCOM’s customer service centers, where AI summarizes hundreds of thousands of conversation records a month, enabling operators to handle inquiries more efficiently. Moving forward, JCOM aims to further advance the use of generative AI and, by combining real and digital experiences, deliver hyper-personalized customer experiences.
2. With over 1,520 hotels in more than 100 countries, the Radisson Hotel Group strives to deliver memorable moments and speak to their customers in their own language in every interaction. The Radisson Hotel Group worked with Accenture and Google Cloud to use Vertex AI and Gemini models to personalize ads at scale in multiple languages automatically in hours instead of weeks using AI, which increased revenue and efficiency across the business. By training AI models on extensive datasets stored in BigQuery; ad teams saw productivity rise by 50% while revenue increased from AI-powered campaigns by more than 20%.
3. At a large health insurer in the United States, the integration of Google Agentspace with cloud-based enterprise collaboration and data tools has established a powerful foundation for enterprise-wide knowledge access. This connectivity enables teams to streamline workflows and better service policy holders by being able to quickly retrieve insights, documents, and communications across platforms through a single conversational interface.