Organizations increasingly reluctant to pay ransomware demands

To better understand concerns about recent ransomware attacks, Menlo Security conducted a global poll on responses and reactions to ransomware. attacks. Organizations hit by ransomware should not pay the ransom according to 79 percent of respondents.

pay ransomware

Although 20 percent of respondents believe that they should pay ransomware demands, respondents also think that tougher penalties should be given to criminals who steal company data and extort organizations, with 69 percent demanding prison sentences. Just seven percent of respondents believe that a large fine or community work would be an adequate penalty; however, 16 percent admit that the attackers will probably never be caught.

Increasing ransomware demands impacting businesses

What’s clear is that ransomware is a significantly growing cost to business. This follows recent high-profile attacks that led to Colonial Pipeline in the U.S. paying over $4 million in Bitcoin to cybercriminals and Travelex paying $2.3 million to regain control after hackers shut down its financial transaction networks. Such is the severity of the situation that six out of ten respondents think that ransomware attacks should be treated the same as terrorist attacks

As the number of ransomware attacks against critical infrastructure organizations including transportation, healthcare and energy increase, responsibility for their protection should fall firmly at the feet of the government, say 55 percent of poll respondents. 23 percent point to organizations to be more accountable, while 12 percent believe it rests with the cybersecurity industry as a whole.

A spike in ransomware attacks in 2020

Ransomware attacks increased by more than 130 percent in 2020 according to The Beazley Group. While small-to-mid size businesses were at the largest risk, ransom demands regularly hit seven or even eight-figures.

The highest ransom a company paid out for its clients in 2018 was over $930,000. The White House, The UK Home Office, law enforcement agencies and cybersecurity experts have all advised against paying ransom demands because it signals to ransomware gangs that their extortion schemes are working.

“Ransomware isn’t going away any time soon and with the rise of ransomware as a service it’s an increasingly easy way for cyber criminals to launch a profitable attack. It’s time for governments, organizations and individuals to take a stand. If companies continue to pay ransom demands, then these criminal groups will continue to see the technique as an easy way to make massive monetary gains.” said Mike East, VP EMEA, Menlo Security.

“To combat this increasingly complex cyber-attack vector, a new approach is clearly needed. It’s time to discard the outdated approach of detect and remediate and rethink how you protect users, applications, data and the business from these attacks from the outset. A proactive, isolation-powered approach to eliminating malware from reaching end users in the first place is a critical component to solving the ransomware problem, minimising the impact on the business, without disrupting the way people work,” East added.

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