Cybersecurity teams hesitate to use automation in TDIR workflows

Despite reported threat detection, investigation, and response (TDIR) improvements in security operations, more than half of organizations still experienced significant security incidents in the last year, according to Exabeam.

TDIR security operations

North America experienced the highest rate of security incidents (66%), closely followed by Western Europe (65%), then Asia Pacific and Japan (APJ) (34%).

Gap between self-reported security measures and reality

The findings reveal a significant gap between self-reported security measures and reality. Despite 57% of interviewed organizations reporting significant security incidents, over 70% of organizations reported better performance on cybersecurity key performance indicators (KPIs), such as mean time to detect, investigate, respond, and remediate in 2023 as compared to 2022, and 90% believe they have good or excellent ability to detect cyberthreats.

79% also believe that their organizations have a very effective process to investigate and mitigate threats. These inflated confidence levels are creating a false sense of security and likely putting organizations at risk. A continued lack of full visibility and complete TDIR automation capabilities, which survey respondents also reported, may explain the discrepancy.

“While we aren’t surprised by the contradictions in the data, our study in partnership with IDC further opened our eyes to the fact that most security operations teams still do not have the visibility needed for overall security operations success. Despite the varied TDIR investments they have in place, they are struggling to thoroughly conduct comprehensive analysis and response activities,” said Steve Moore, Exabeam Chief Security Strategist. “Looking at the lack of automation and inconsistencies in many TDIR workflows, it makes sense that even when security teams feel they have what they need, there is still room to improve efficiency and velocity of defence operations.”

Organizations struggle to monitor their IT environments

Organizations globally report that they can “see” or monitor only 66% of their IT environments, leaving ample room for blindspots, including those in the cloud. While no organization is immune from adversarial advances, the lack of full visibility means that organizations are potentially blind to any advances in those unseen environments.

“Despite having the lowest number of security incidents, APJ reports the lowest visibility of all regions at 62%, signaling that these teams may be missing and failing to report incidents as a result,” noted Samantha Humphries, Senior Director, International Security Strategy, Exabeam. “With business transformation initiatives moving operations to the cloud and an ever-increasing number of edge connections, lack of visibility will likely continue to be a major risk point for security teams in the year ahead.”

With TDIR representing the prevailing workflow of security operations teams, 53% of global organizations have automated 50% or less of their TDIR workflow, contributing to the amount of time spent on TDIR (57%). Not surprisingly, respondents continue to want a strong TDIR platform that includes investigation and remediation automation, yet hesitation to automate remains.

“As attackers increase their pace, enterprises will have to overcome their reluctance to automate remediation, which often stems from concern over what might happen without a human approving the process,” said Michelle Abraham, Research Director for IDC’s Security and Trust Group. “Organizations should embrace all the helpful expertise they can find, including automation.”

Automation and AI solutions in TDIR processes

When organizations were asked about the TDIR management areas where they require the most help, 36% of organizations expressed the need for third-party assistance in managing their threat detection and response, citing the challenge of handling it entirely on their own.

This highlights a growing opportunity for the integration of automation and AI-driven security tools. The second most identified need, at 35%, was a desire for improved understanding of normal user and entity and peer group behaviour within their organization, demonstrating a demand for TDIR solutions equipped with user and entity behaviour analytics (UEBA) capabilities. These solutions should ideally minimise the need for extensive customisation while offering automated timelines and threat prioritisation.

“As organizations continue to improve their TDIR processes, their security program metrics will likely look worse before they get better. But the tools exist to put them back on the front foot,” continued Moore. “Because AI-driven automation can aid in improving metrics and team morale, we’re already seeing increased demand to build even more AI-powered features. We expect the market demand for security solutions that leverage AI to continue in 2024 and beyond.”

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