SonicWALL released flexible new enhancements to its SSL VPN product line, making it even easier for small to mid-size businesses to use and manage their secure remote access and technical support. The new 3.0 firmware release for the SonicWALL(R) SSL-VPN 2000 and 4000 platforms streamlines remote access administration with a more intuitive interface and builds upon the recent successful launch of SonicWALL Virtual Assist clientless remote support module with improved features that increase IT staff productivity and decreases time-to-resolution for incidents.
With this enhanced platform release, customers benefit from easier-to-use remote technical support using new enhanced hot keys such as the ability to instantly launch a real-time chat session with a technician during a support session. Customer experience is also improved by more flexible accommodation of a wide range of computer displays.
Technicians can leverage new shortcuts to instantly initiate chat, transfer files, or launch the customer’s start menu or task manager. In addition, there exists a new quick-diagnostic utility that provides instant insight into the customer’s computer configuration which may significantly decrease time-to-resolution of an incident. Technicians can be automatically notified by email upon initiation of a customer request, enabling greater productivity.
The SonicWALL SSL VPN 3.0 firmware improves the remote access administration experience with a next-generation intuitive interface using icon-based visual aids for easier configuration and management of the SSL VPN appliances, while retaining a familiar navigation system. Furthermore, new Virtual Assist logging and reporting functionality in the administrative portal ensures IT accountability by providing detailed logs of remote support sessions, which can be used to generate automated reports for export or email according to predefined schedules.