Security remains top of mind as over 70 per cent of consumers noted they always think about their security/privacy when shopping online, according to Centrify. Unfortunately, despite the changing attitudes towards security, some consumers are still making basic security faux pas online.
Password hygiene is also a continuing problem when shopping online. Nearly 14 per cent admitted that they share passwords with friends and family so they can login to their accounts, whilst over 50 per cent said they save them to the retailer’s websites so as not to forget them. Over half also said that they only sometimes use different passwords for different retailer’s websites.
Most concerning is that one in eight said they would accept discounts and special offers from retailers in exchange for their passwords, highlighting the risks consumers are willing to take in order to save money online.
83 per cent would sometimes, or never, check the security and privacy terms and conditions of the retailer, leaving them wide open to hacking and data theft if shopping with an unknown or untrusted retailer.
On top of this, more than a fifth would still not ensure there is a secure padlock icon in the browser before making their purchases, and 27 per cent said they would only do this on some occasions.
With Black Friday around the corner and the Christmas shopping season well under way for most, frugal shoppers need to consider their online safety before making any purchases.
Centrify offers ten tips for consumers when shopping online:
- Always shop with reputable sellers, and be cautious when entering URLs. A misspelled domain, or non-‘https’ site could land you on a false site designed to steal your information
- Be suspicious of links in unsolicited emails – always type the link directly into your browser, do not click on them within the email. Hovering over the links should highlight if the link is unsafe, as you would notice the link underneath may be different to the text
- Deals that appear too good to be true often are, so treat them with even more caution
- If an online retailer requests extra personal information, such as a password for your email or bank account as part of the shopping process, do not enter them
- Secure mobile phones if you plan to use them for shopping by enabling security features such as passwords and encryption
- Always use different, long, and complex passwords (or passphrases) for each site. If you don’t, and a hacker steals your password for one account they will have free rein over the others! This would have devastating consequences on sites that have your personal and credit card information
- Enable multi-factor authentication where possible. This involves combining two or more different ‘factors’ for extra security when logging in – such as something an individual has (like an ATM card or smart card), something a user is (such as a biometric characteristic like a fingerprint or retina scan) or something the user knows, like a password
- Passwords are not meant to be shared. Never give out your passwords online, on the phone or even to friends or family
- Do not store passwords. Many browsers, programs, or web applications will offer to store your password for you so you only have to enter the password once and never again. While seemingly a convenient option, it is a bad idea to store passwords associated with personal or financial accounts. This is especially true if you use public or shared computers.