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HNS
Twilio partners with Frame AI to uplevel contact center experiences with AI

Twilio and Frame AI announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. With the help of Frame AI’s platform, Twilio Flex (the …

robot
Consumer skepticism is the biggest barrier to AI-driven personalization

Businesses worldwide are eagerly embracing the potential for AI to provide personalized customer experiences, but customers remain cynical, according to Twilio. This year’s …

phishing
0ktapus: Twilio, Cloudflare phishers targeted 130+ organizations

Group-IB has discovered that the recently disclosed phishing attacks on the employees of Twilio and Cloudflare were part of the massive phishing campaign that resulted in …

Signal app
1,900 Signal users exposed following Twilio breach

The attacker behind the recent Twilio data breach may have accessed phone numbers and SMS registration codes for 1,900 users of the popular secure messaging app Signal. …

Twilio confirms data breach after its employees got phished

Cloud communications company Twilio has announced that some of it employees have been phished and that the attackers used the stolen credentials to gain access to some …

Appointments
Twilio hires Joyce Kim as CMO

Twilio announced Joyce Kim will be joining the company as Chief Marketing Officer, reporting to President of Revenue, Elena Donio. As Chief Marketing Officer, Kim will lead …

Appointments
Twilio hires Reeny Sondhi as CDO and Amy Holcroft as CPO

Twilio announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the company as Chief Privacy Officer. Both roles are new to …

Appointments
Lightspin adds four executive members to its Advisory Board and Board of Directors

Lightspin announced the addition of four strategic executive members to its advisory board and board of directors: Guarav Kumar, Srinath Kuruvadi, Steve Pugh, and Ron Zoran. …

Software
ServiceNow Messaging Service enables two‑way conversations between businesses and customers

ServiceNow announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution. Leveraging the Twilio platform, ServiceNow …

CPaaS
CPaaS market to exceed $5 billion in 2021

Data from Synergy Research Group shows the CPaaS market continues to demonstrate strong market growth. This momentum provides a solid foundation for increased development of …

Amazon MemoryDB for Redis: Fast performance with sub-millisecond latency and high durability

Amazon Web Services announced the general availability of Amazon MemoryDB for Redis, a fully managed, Redis-compatible, in-memory database. Amazon MemoryDB for Redis enables …

Syniverse enters merger agreement with M3-Brigade Acquisition II, becoming a publicly traded company

Syniverse announced that it has entered into a definitive merger agreement with M3-Brigade Acquisition II, a publicly traded special purpose acquisition company, which will …

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