ISACA survey: Two-thirds of firms failing to measure IT value

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A nine-country survey of 1,217 IT professionals reveals that enterprises worldwide believe they are realizing value from their IT investments—yet they cannot be sure, as fewer than half have a shared understanding of value across the enterprise, and two-thirds fail to fully measure it.

The Value of IT Investments survey—undertaken by ISACA, an association of 86,000 IT governance, security and assurance professionals—found that half of the respondents believe they are realizing between 50 and 74 percent of expected value from their IT investments.

“The negative news, however, is that half of respondents said they measured the actual value only “to some extent,’ and an alarming one in 10 does not measure it at all,” said Robert Stroud, CGEIT, international VP of ISACA.

In the study, 15 percent of respondents said the role of ensuring optimum stakeholder returns on investments was handled by the board, 11 percent said their CEO handled such matters and just nine percent said their CFO was responsible. Eight percent admitted that no one was responsible.

On a positive note, 76 percent of respondents are aware of the Val IT framework, and 44 percent of organizations questioned have such a framework or guidelines in place to select the investment that will result in the highest value.

The framework, a suite of documents that seeks to assist in governance and best practice in IT investments, is supported by 44 percent of companies, who use the guidelines to assist in generating the best value from their investments.