NETSCOUT nGeniusEDGE Server addresses IT visibility gaps in remote work environments

NETSCOUT SYSTEMS released nGeniusEDGE Server, a comprehensive, plug-and-play solution that provides customers with the visibility and insights they need to ensure a high-quality end-user experience regardless of where employees work.


nGeniusEDGE Server offers a way to identify and resolve performance issues that impact end-users through an easy-to-deploy solution that brings together the views and analysis of nGeniusONE, and the synthetic testing of nGeniusPULSE nPoint, to promptly warn IT teams of problems to be addressed before they disrupt business.

“More than ever, IT organizations need to assess performance problems quickly before they impact business productivity and performance, regardless of whether they are caused by applications, clients, services, or network infrastructure,” stated Mark Leary, research director, network analytics, IDC. “As a result of the pandemic, more companies are embracing hybrid work models with employees now outside of traditional monitoring tools’ visibility. In addition, remote locations at the edge of corporate networks are often making higher-value contributions to the business – including enterprises like manufacturing, banking, and retail – but often have visibility gaps that need to be resolved to improve their end-user experience.”

According to a business impact study conducted by NETSCOUT in 2021, more than 42% of businesses will support a hybrid work environment after the pandemic is over. As a result, IT teams need visibility into employees using VPN, VDI, UCaaS, SaaS, and other voice and business applications from remote locations to ensure business continuity.

nGeniusEDGE Server proactively monitors the end-user experience through business transaction testing for continuous performance insights in applications heavily relied upon by remote workers, including collaborative services like Webex and Zoom, as well as web-based/SaaS applications like Microsoft Office 365, SalesForce, and ServiceNow.

“Massive shifts to remote work over the past two years exposed application and network performance issues leaving IT teams challenged to satisfy the needs of their employees and address business vulnerabilities,” stated Michael Szabados, chief operating officer, NETSCOUT. “nGeniusEDGE Server offers the ability to quickly discover why issues are occurring and pinpoint where they are happening. For customers who haven’t worked with NETSCOUT in the past, it opens the door to harnessing the power of NETSCOUT’s patented ASI technology in support of remote workers in a practical and affordable solution.”

To support end-user experience monitoring with quick time to value, nGeniusEDGE Server comes pre-configured with nGeniusPULSE and nGeniusONE software. Software or hardware nPoints are available separately.

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