Motive Teams With Radialpoint to Enhance Internet Security Management

Motive, Inc. has announced that it has entered into an agreement with Radialpoint, a leading provider of managed security services, to integrate Motive’s Internet Security Management Solution with Radialpoint Security Services. This move will help broadband providers drive subscriber adoption of optimal Internet security practices that help protect against unexpected service threats and interruptions. Bell Canada, a Motive and Radialpoint customer, will use the integrated solution to improve its Internet security practices.

Online security is one of the top concerns for today’s broadband subscribers. Viruses, spyware and other threats can lead to costly problems if not held in check. While many providers have begun to address these risks, the National Cyber Security Alliance reports that as much as two-thirds of all Internet users continue to be exposed to Web-based threats. This is an important issue for providers trying to reduce the number of security incidents that lead to subscriber frustration, increased support calls and churn.

Radialpoint Security Services is a suite of managed services that enables broadband providers to rapidly and effectively add security to their services portfolio. These services include anti-virus, anti-spyware, firewall, parental control and pop-up blocker services that automatically detect and prevent security threats.

Motive’s Internet Security Management Solution – which includes Motive’s Security FAST module, Self-Service Manager, and Customer Service Manager – provides broadband subscribers with a holistic view of the security status of their Digital Home environments and ensures they have the right Internet security components in place, including those from Radialpoint. In addition, when subscribers call a provider’s help desk with security issues, customer service agents can use Motive software to access real-time information about current Internet security settings, and help customers detect vulnerabilities and take corrective actions more quickly.

Using Motive software, broadband providers can deliver automated Internet security services to subscribers that simplify the management of their online security environment inclusive of Web-browsers, operating systems and home networks.

“Radialpoint offers managed Internet security services that broadband providers can deliver to their customers quickly, easily and profitably,” said Hunt Norment, vice president of marketing and product development at Radialpoint. “By combining our expertise in delivering value-added services with Motive’s proven management software, we are able to help providers enhance the delivery and overall value of their security offerings.”

Broadband providers can use the Motive Internet Security Management Solution to:

Help customers understand their vulnerability to online threats and how to improve the security of their online experience;

Enable customers to purchase Radialpoint and other Internet security services at the click of a button – generating additional revenue for providers, while curbing customer support costs;

Boost the adoption and value of Internet security services by automating many of the management tasks associated with Internet security;

Define and enforce policies with built-in assessment of security settings and automated remediation to help users remain safe and secure.

“Broadband providers are starting to realise that a holistic Digital Home security solution needs to be a key component of their product strategies,” said Sanjay Castelino, Motive’s vice president of industry marketing. “Together with Radialpoint, we are providing a comprehensive Internet security management approach that brings anti-virus, anti-spyware, firewall, Microsoft security, and wireless home networking security together into one seamless user experience for broadband subscribers.”

About Motive, Inc.

Motive, Inc. (NASDAQ: MOTV) has pioneered a unique approach to designing management services into Internet-era networks, systems and applications. Motive’s software makes complex products and services self-managing, reducing overhead costs and optimising customers’ return on investment. Companies worldwide have relied on Motive’s software to provide a range of problem remediation and configuration management tasks for more than 45 million endpoints. Founded in 1997, Motive is headquartered in Austin, Texas, and has offices in Europe and Asia. For more information, visit

About Radialpoint

Radialpoint is a leading provider of managed Internet services solutions for broadband providers. Its security services are currently available to over 14 million broadband subscribers worldwide. Radialpoint managed security services enable large and mid-size providers to generate new revenue and significantly lower operational costs associated with supporting and bringing new Internet services to market. Its customers include Aliant, Bell, TELUS and Vidéotron in Canada; Adelphia, BellSouth and Verizon in the US; and ntl, ONO and Telewest in Europe. Radialpoint is headquartered in Montreal, Canada, with offices in Europe. For more information, visit

This press release contains forward-looking statements that involve risks and uncertainties relating to the planned integration of the companies’ products and the expected benefits of those products. Actual events or results may differ materially from those described in this press release due to a number of risks and uncertainties, including, among other things: (i) the technical challenges and time and effort involved in the integration, (ii) the continued cooperation between the companies, (iii) the ability of the software to produce results for customers, and (iv) the companies’ ability to achieve broad adoption and acceptance of the products. Additional information concerning these and other risk factors associated with our business can be found in our filings with the Securities and Exchange Commission, which are available at Statements included in this press release are based upon information known to us as of the date of this release, and we assume no obligation to update any information contained in this press release.

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