NetOp Remote Control Allows Help Desk Personnel to Use Smart Cards to Verify Identity to PC Users
Danish software specialist Danware launched its latest software product for IT remote control, NetOp Remote Control 9.0 offering new security and real time sight and sound communication features. The program allows remote control of one or more computers from another computer and is typically used for network management, system administration and technical support.
With NetOp Remote Control 9.0, helpdesk personnel can have their identity verified by users – if remote control is required, – by using a smart card and a smart card reader. This is facilitated via a security server, which communicates with a Windows 2000/2003 Server with Microsoft CA installed. Helpdesk personnel and users can also communicate during support sessions via web-cam and a chat session, for real-time sight and sound.
These new functions fit in well with market requirements for modern, remote control software, according to industry analyst Stacy Sudan, Research Analyst for IDC’s mobile software services.
“Many businesses are already using remote control software in their IT support departments, and embedded versions in production processes and in both instances they need secure and user-friendly solutions,” she said. IT support departments are also looking for flexible solutions making it possible to communicate with users during support sessions in new ways.”
Security has been further enhanced in the new version of NetOp Remote Control. The powerful 256-bit AES encryption is now part of the Linux, Solaris and Mac OS X modules, and logged events can be stored locally and/or on the security server.
To ensure maximum flexibility for remote control processes, NetOp Remote Control 9.0 enables users to define when helpdesk personnel may access their computer. It also allows one helpdesk specialist automatically take over remote control from another, if other specialist skills are required to solve the user’s problem.
Helpdesk personnel can also transfer screen images from the user’s computer to their own at given intervals and perform remote control sessions with users when most relevant.