FireScope introduced Engage, the first touch-screen interface for Business Service Management. Engage provides IT network and security professionals with instant visual cueing and one-touch drill-down into any security issues, performance bottlenecks or SLA violations to radically reduce response times and mitigate such incidents.
FireScope’s new Engage product was built by decoupling the interface from back office operations through a service-oriented architecture and adding an interactive, touch-screen interface ideal for network operations centers, IT strategic planning sessions or the offices of IT leadership. From VP to System Administrator, FireScope enables every member of IT to immerse themselves in IT operations through the interface method of their choice.
Engage allows IT security specialists, system administrators and other IT operators to focus on ongoing projects and tasks without the need to periodically switch to their IT operations interface or wait for traditional notification methods like email. As one possible application, mounted on an office wall, Engage receives real-time updates on asset performance and events from a FireScope Business Service Management appliance, which are displayed in visually appealing graphs, Google Maps,Adobe Flash components and more.
Throughout the day, IT operators need only glance at Engage to understand infrastructure performance, business impact analysis and active threats. As critical events or early indicators of failure are identified, strong visual cues catch the eye of users in the vicinity of Engage, and with a single touch drill down to event details and performance snapshots. Armed with this information, remediation and proactive response become simpler and drastically quicker.