Telecommunications executives have relegated disruption from new technologies to third place in their risk top 5: the number one risk identified by 60 telecom companies surveyed right now is exchange rate volatility, according to phone companies and internet providers.
This latest edition of the BDO 2018 Telecommunications Risk Factor Survey ranks the 5 most significant risks facing telecoms companies as follows:
- Exchange rate/foreign currency changes
- Increased competition
- The fast arrival of new technologies
- Access to finance
- Interest rate pressures.
Cyber attacks: “We’ll deal with it” attitude?
Perceived risk from cyber threats falls back to #7 in the risk top 10 after it had jumped up 23% last year, when 39% of executives were concerned after ransomware attacks. At the same time, perceived risk from regulation and litigation has dropped from the risk top 5, ranked now 6th by telco executives – except in the USA where it remains a top concern.
Access to finance and interest rate pressures
The telecoms market is especially vulnerable to volatile exchange rates because of its growing cross-border customer base – brought about by the internet and globalisation. Global developments including Brexit, the North Korea negotiations, regulatory agendas and Trump’s trade war are just a few of the risks that shake up exchange rates.
Telecommunications’ structural dependency requires capital to upgrade and build the infrastructure to keep up with markets’ technology expectations and this underlies 2 further risks in BDO’s top 5: namely, access to finance and interest rate pressures. Credit ratings in the industry are not at the levels they used to be, and profit per customer seems to be falling, which means that access to funding presents a significant risk.
In the same vein, telecommunications executives rate profitability risks as being 3 times higher than in 2017. Risks associated with gaining market share are up by 100% in BDO’s risk survey, while risk from saturation/decline of the telecoms market is up by 80%.
The traditional companies are evolving – Telecoms mitigate risk
A clear trend from BDO’s 2018 survey is that telecoms are generally reporting lower risks than previously: a trend that applies in particular to financial and regulatory risks. BDO’s survey found that the industry as a whole is taking an increasingly proactive approach to the risks they face and is busy diversifying their business portfolios.
As traditional industry borders and silos continue to come down, telecoms companies are entering new markets especially in the technology space. This trend could be summarised as telecoms companies moving towards becoming ‘unified-coms companies’, in other words, entities that target all aspects and types of communications.